Frequently Asked Questions
Everything you need to know about your Sony Center experience.
What is the standard delivery timeframe for my order?
Most orders are processed within 24 hours. Standard shipping typically takes 3 to 5 business days, while express shipping options are available at checkout for 1-2 day delivery.
Do all products come with an official manufacturer warranty?
Yes, every product sold at Sony Center is 100% authentic and includes a 1-year limited manufacturer warranty, which can be registered online for additional support.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original, unopened packaging. If a product is defective upon arrival, please contact our support team within 48 hours for a priority exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my shipment in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your package's progress.
Do you offer professional installation for home theater systems?
Yes, we provide optional professional installation services for Bravia TVs and soundbar systems. You can add this service to your cart during the checkout process.